Career Opportunities: NZ Better with Friends

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should your referrals expect from this role?

Competitive Salary Package + Kiwi Saver

This role is based in New Zealand

Remote Work Set Up – full time working from your home office

Our #TSAWays are what we are all about. Think of them as the vibe!

Comprehensive training, with ongoing coaching and development

A vibrant and rewarding recognition program - We love to celebrate our people!

We are proud of our fun, friendly and supportive team environment

Job Responsibilities

Are Your Referrals Ready?

We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!

Qualifications

Core Competencies:

Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner

Ability to understand and interpret verbal communication

Strong technical ability

Ability to work with other departments to achieve a resolution for customers

Strong Interpersonal skills

Attention to detail and accuracy

Professionalism when dealing with internal and external consumers

Ability to work at pace and deliver to targets and SLA has context menu

Basic Qualifications:

Previous experience in a voice contact centre role, ideally in a complex industry

Previous experience in customer service

Airline industry experience an advantage

Additional Information

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.