Customer Service Agent - Non-Voice

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

• Work from home set up but may change depending on business requirements
• Rotating schedule

Job Responsibilities

What is expected from you?

You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to navigate through multiple systems and customers whilst maintaining customer engagement through messaging. Address concerns from new and existing customers

Work towards achievable Customer Service, Saves and Sales targets and KPIs. Provide class leading customer experiences. If you have previous chat, customer service or sales experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.

Qualifications

• A Great Character - respectful, open, honest, transparent and authentic, with integrity
• A Strong Communicator - personable as well as articulate, both oral and written
• Driven - no task is too big
• Technically Savvy - can navigate multiple systems at once
• Organised - you are always two steps ahead Engaging - people love interacting with you
• Resilient - you bounce back from difficulties 
• Collaborative - you love working with and learning from others
• Flexible - you work around requests to ensure results are delivered first time, every time

Additional Information

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.