Home Appliance Service Consultant

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Date: 6 May 2026

Location: Mall of Asia Complex, PH, 1300

Company: TSA Group

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.


We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

 

Why work with TSA?

 

  • Pioneer Account – Be part of building something from the ground up with strong growth potential.

  • Competitive Salary & Incentives – Attractive pay with performance-based rewards.

  • HMO with One Free Dependent – Comprehensive health coverage for you and your dependent.

  • Career Growth Opportunities – Internal promotions and continuous development programs.

  • Supportive Culture – Collaborative, people-first environment with approachable leaders.

  • Rotating Schedule – Flexible shifts aligned with global operations.

  • Strategic Location – Accessible site with 24-hour transportation options.

  • Diversity & Inclusion – Inclusive workplace that values different perspectives.

  • Training & Development – Ongoing learning to enhance your skills.

  • Leadership Exposure – Work closely with supportive and approachable leaders.

  • Recognition Programs – Incentives, awards, and R&R initiatives.

  • Paid Time Off – Leave credits to support work-life balance.

  • Employee Referral Program – Earn incentives for successful referrals.

Job Responsibilities

The Customer Care Centre is responsible for delivering outstanding consumer experiences that are effortless and delightful. A Customer Contact Centre Officer plays a key role as the first point of contact for Home Products consumers and customers. 
 
Working within the Customer Care Centre is a fast paced and dynamic role, with a number of teams working together to provide our consumers and customers with outstanding experiences. While the focus of each team may differ (as outlined in the Customer Care Centre Capability Framework) every Customer Contact Centre Officer may expect to be responsible for and/or involved in the following on a typical day;
 
• Managing consumer and customer enquiries by telephone or electronically
• Providing prompt responses and resolutions to customer enquiries ensuring an effortless and delightful experience
• Handling and resolution of consumer and customer complaints from initial contact to finalisation
• Obtaining and evaluating all relevant information to handle enquiries and complaints
• Processing sales orders, forms, applications and requests
• Seeking assistance and / or escalation to the appropriate designate when required to enable the resolution of issues
• Following designated processes and procedures to complete workflow tasks using a range of systems
• Maintaining accurate records of customer interactions and transactions
• Recording relevant details of enquiries, comments and complaints 
• Liaising with internal customers, partners, including distribution, factory, service, parts and field team members to delivery outstanding consumer experiences
 

Qualifications

• Essential Experience: 6 months customer service experience and basic sales/upselling experience

• Customer Focused - You understand and empathise with people and can apply your people and problem solving skills to reassuring customers 

• A team player - You nurture and develop the relationships that implement innovation

• Growth focused - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills

• Energetic - Your enthusiasm is infectious and inspires and engages your colleagues and collaborators to achieve, deliver, be accountable and own their work. You’ll also have the stamina essential to delivering results in both the Classified as Internal short and long term

• A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan

• Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer

• Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals

• A problem-solver - You see challenge as opportunity

• Focused - You appreciate & understand process and (project) goals

• Flexible - You can manage changing priorities with ease 

Additional Information

Want to know more? Check out our social media pages:

  • Website: https://tsagroup.com.au/
  • Instagram: tsa_group_
  • LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

 

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

 

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.