Information Security Officer

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Information Security Officer or Security Compliance Officer will be responsible for evaluating and improving the effectiveness of TSA’s information security policies, controls, and procedures through audit and assurance activities in accordance with TSA adopted standards particularly ISO 27001, PCI DSS, and others. This role ensures compliance with relevant standards, identifies vulnerabilities, and provides recommendations to mitigate risks.

The Information Security Officer will work closely with the Information Security team with regards to the implementations of the organisation’s Information Security Program, IT department, business units, and both internal and external audit teams to conduct compliance and assurance evaluations of the organisation's security posture. The role will also involve continuous monitoring of compliance and conformity and collaborating on the implementation of industry best practices and regulatory standards.

Qualifications

​​​​​​Essential

• Minimum 3 years’ experience in IT and information systems and security compliance and assurance activities with a good understanding of ITGC / ITAC.
• Must have excellent understanding of ISMS based on ISO 27001 and ISO 27002, NIST CSF 2.0, NIST SP 800-53, PCI DSS.
• Familiar with at least one or more of any IT, IS assurance frameworks such as, but not limited to:
  • ISO 19011 Auditing management systems
  • PCI DSS assessment
  • ISACA ITAF
  • COBIT 5 or 2019 foundations
• Knowledgeable in performing internal audit engagements especially conducting fieldwork, reporting, and planning.
• Must have excellent communication skills including ability to write and speak comfortably and articulate technical matters to non-technical audience.
• Must have excellent work ethics and ability to work with various business units and deliver initiatives effectively and efficiently

Desirable: 

• Bachelor’s degree in IT/IS, cyber security, computer engineering, accounting or equivalent
• Industry IT audit certifications are preferred such as (but not necessarily required)
  • ISO 27001 Lead Implementer / Lead Auditor
  • PCI QSA
  • CISA, or any equivalent audit and assurance related certifications (CIA, CRISC, etc.)
• At least 3 years of experience in managing and working with Internal Auditors, External Auditors and with IT subject matter experts.
• Demonstrated experience in implementing, maintaining and improving information security management systems in alignment with ISO 27001/27002.

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.