People Advisor

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

The People Advisor is responsible for the day-to-day management of a variety of HR and safety functions throughout most of the employee life cycle including employee relations, performance management and development, coaching, workplace health and safety, workers' compensation, fitness for work, employee engagement, organisational culture, reward and recognition.

The People Advisor will work closely with leaders and stakeholders to provide advice and coaching on all people related matters. Under the guidance of a People Operations Business Partner the role will assist with HR projects, policies/procedures and continuous improvement initiatives to ensure changes are implemented successfully across the business.

Qualifications

Knowledge, Skills and Experience

Essential

• A minimum of 3 years' experience as a HR generalist interfacing directly with employees and leaders in a challenging and fluid environment.
• Demonstrated capability to support an Australian portfolio and an understanding of Australian culture and ways of working
• Ability to manage and prioritise a high volume of work effectively and efficiently
• Sound understanding of Australian human resources/employee relations and safety legislative and regulatory environment
• Sound understanding of contemporary human resources good practice and an ability to implement or adapt to suit TSA Group.
• Demonstrated ability to influence with both internal and external stakeholders
• Excellent coaching skills
• Excellent problem-solving skills
• Excellent organisational skills
• Teamwork skills and ability to work autonomously
• Flexibility and adaptability
• Superior English communication/negotiation skills (written and verbal)
• Analytical skills and an ability to use appropriate data to underpin decision making Facilitation and training skills
• Experience with a HRIS and Microsoft 365 suite

Desirable

• Experience BPO environments
• Experience with CHRIS21
• Employee Engagement experience
• Intermediate and above Microsoft Excel Skills

Personal Requirements

• Good character - Respectful, open, honest, authentic and acts with integrity Personable with a positive attitude and sense of humour suitable to support an Australian portfolio
• Courage Takes accountability to resolve and/or escalate risks and issues when they arise as appropriate to the circumstances. Is confident to share their advice with the team and stakeholders. Ability to tackle issues head on and learn from mistakes. Impact and influencing skills with the ability to respond to resistance with tenacity and integrity
• Excellent English communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships.
• Team player - Supports the People Operations AU team to deliver a quality and timely service to our stakeholders and customers. Highly motivated, goal orientated, focussed and driven
• Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop and deliver.
• Belief that an excellent customer experience and advocacy is paramount Resilience and calmness under pressure
• Innovative and creative
• Focus on improving processes for efficiencies and a better employee experience.
• A flexible and agile approach to changing business needs.
• Willingness to undertake personal development and continuously learn

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.