People Coordinator

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The role of People Coordinator is to work collaboratively with the People Operations (AU) team to provide assistance, coordination and administration to support the delivery of human resources, employee relation and safety services across the most of the employee life cycle.

Qualifications

What you'll do:

Knowledge, Skills and Experience

Essential
◦ Can manage a high volume of work with an excellent attention to detail.
◦ Can work under pressure and demonstrate initiative to resolve issues when they arise.
◦ Excellent written and verbal communication skills (English language).
◦ Strong organisational skills.
◦ Flexible and open to ongoing work-related changes.
◦ Passionate, focused and determined to succeed professionally.
◦ Have a high level of energy and enthusiasm, as well as strong ability to follow through and close out matters.
◦ Experience with Human Resources - sound knowledge of Australian human resources and industrial relations to ensure compliance and good practice.
◦ Excellent knowledge and capability in Microsoft 365 suite.
◦ Analytical and reporting skills.
◦ Ability to prioritise competing tasks and work autonomously.
◦ Ability to identify and implement continuous improvement opportunities to streamline processes.

Desirable
◦ Experience BPO environments
◦ Experience with CHRIS21
◦ Sound knowledge of Australian workplace safety and health management to ensure compliance and good practice
◦ Employee engagement experience
◦ Tertiary qualifications in Human Resource Management and / or Business Management (or working towards)

Personal Requirements
◦ Good character - Respectful, open, honest, authentic and acts with integrity Personable with a positive attitude and sense of humour
◦ Courage - Takes accountability to resolve and/or escalate risks and issues when they arise as appropriate to the circumstances. Is confident to share their views with the team and stakeholders.
◦ Ability to tackle issues head on and learn from mistakes.
◦ Team player - Supports the People Operations AU team to deliver a quality and timely service to our stakeholders and customers. Highly motivated, goal orientated, focussed and driven Excellent communication skills and a ◦ collaborative style - Comfortable communicating with stakeholders and building relationships. 

◦ Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop and deliver.
◦ Belief that an excellent customer experience and advocacy is paramount
◦ Resilience and calmness under pressure
◦ Innovative and creative
◦ Focus on improving processes for efficiencies and a better employee experience.
◦ Impact and influencing skills with the ability to respond to resistance with tenacity and integrity
◦ A flexible and agile approach to changing business needs.
◦ Willingness to undertake personal development and continuously learn

Competencies used for Interviewing Assessment

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.