Sales Consultant

Apply now »

Date: 26 Nov 2025

Location: Mall of Asia Complex, PH, 1300

Company: TSA Group

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.


We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Sales Consultant is responsible for driving sales conversions and delivering exceptional customer experiences across multiple contact channels. Supporting a leading Australian telecommunications brand, this role blends consultative selling with solution-based engagement to meet customer needs and achieve sales targets in a highly competitive market.

The ideal candidate is a digitally fluent communicator who thrives in fast-paced sales environments, demonstrates strong product knowledge, and can seamlessly adapt to different customer touchpoints.

 

Key Responsibilities:

Sales Performance

  • Proactively engage customers through inbound and outbound channels (voice, chat, email, SMS, and social) to promote Telco products and services (mobile, broadband, postpaid, accessories, etc.).
  • Apply consultative selling techniques to identify customer needs and recommend tailored solutions that maximise value.
  • Consistently achieve or exceed monthly KPIs, including strike rate, average revenue per sale (ARPS), and customer satisfaction scores.
  • Manage the end-to-end sales cycle from lead qualification to order fulfilment while ensuring a seamless customer journey.

Customer Experience & Service Excellence

  • Deliver a superior omnichannel experience by maintaining consistent quality and professionalism across all touchpoints.
  • Handle customer inquiries with empathy, product expertise, and solution orientation.
  • Build strong rapport with both new and existing customers to encourage loyalty and referrals.
  • Ensure accurate data capture and documentation in CRM systems and order platforms.

Qualifications

What you'll do:

Qualifications and Experience:

  • At least 1–2 years of sales experience (retail, telesales, or chat-based) in a Telco or BPO environment supporting an Australian or international market.
  •  2 years of customer service experience  
  • Proven ability to sell through multiple channels (voice, chat, email, social media).
  • Strong communication, negotiation, and active listening skills.
  • Tech-savvy and confident using CRMs, digital tools, and omnichannel platforms.
  • Amenable to shifting schedules and AU business hours.

Competencies used for Interviewing Assessment

Ability to provide accurate information and guidance.
Comprehensive understanding of the company's products or services.
Sharing information and best practices to improve overall team performance.
Flexibility to handle a variety of customer requests and situations.
Comfort with using customer service software and tools.
Working well with colleagues to ensure consistent service.
Ensuring that all customer information and interactions are accurately recorded.
Willingness to learn and implement new processes or tools.
Finding mutually beneficial solutions that satisfy the customer and the company.

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

 

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

 

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.