Senior Project Manager

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

TSA's Senior Project Manager will lead all manner of projects (strategic, operational, technical etc.) and change initiatives, overarching people, process, and technology.

The Senior Project Manager will be responsible for the effective and efficient delivery of projects, following TSA's Project Management Framework and will also deliver improvements in how we operate.

Qualifications

Professional Knowledge, Skills, and Experience

• Minimum three years demonstrated professional business experience preferably in the Contact Centre space with strong business comprehension.
• Minimum 3 years’ experience as a Project Manager
• Ability to collaborate within multi-disciplinary teams to construct, propose and deliver successful solutions for TSA and its client(s).
• A team player who does all required to maintain and reach for high performance and successful delivery.
• A servant leader.
• Ability to develop and maintain strong stakeholder relationships (internally and externally).
• Ability to work independently and make the right "priority calls" when managing time and resources for self and the team.
• Discernment to chase after the "right things, at the right time with the right fervour".
• High attention to detail with awarding high-quality output.
• Excellent communication and delivery skills (written and verbal) with an easy collaborative style.
• Ability to promote engagement, recognise performance, celebrate success, and make stakeholders feel valued.

Personal Requirements

• Humble, hungry, and smart.
• Highly motivated, goal orientated, solution orientated, focussed, and driven.
• Curious, innovative, creative, and visionary.
• Sound character; respectful, open, honest, authentic with integrity.
• Courage to grow through mistakes by assimilating lessons learnt and self-adjust.
• Genuinely receptive of feedback, keen to be coached, and motivated to continually develop and grow.
• High level of self-reflection and introspection.
• Respectful and thoughtful tenacity to challenge the as-is, (and smarts to envision a superlative to-be).
• Enthusiastic "people person" with ability to listen to and engage staff across all levels in an easy, positive, and all-inclusive manner.
• Personable with a sense of humour.
• Confident, resilient, and calm in pressured and fast-paced situations.
• Easily adaptable to change and can course-correct when needed.
• A believer that client advocacy is paramount and nurturing client relationships is key.

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.