Service Consultant

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

* Competitive Salary Package

* HMO coverage with free dependent

* Life Insurance Coverage

* We promote within the company! Look no further to take the next step in your career

* Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!

* Full time roles available

Job Responsibilities

What will your normal day look like:

Representing our client, you will act as the single point of contact for customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution.

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment. 

This role will be 100% on site with a schedule that operates 24/7.

 

Qualifications

What you'll do:

So, who are you?

Experienced Operator – have a minimum of 1 year CSR/TSR experience in a BPO/shared services industry

A Great Character - respectful, open, honest, transparent and authentic, with integrity

A Strong Communicator – personable as well as articulate, both oral and written

Driven - no task is too big

Technically Savvy – can navigate multiple systems at once

Organised – you are always two steps ahead

Engaging – people love interacting with you

Resilient – you bounce back from difficulties

Collaborative - you love working with and learning from others

Flexible – you work around requests to ensure results are delivered first time, every time

Additional Information

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.