Service Consultant

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Date: 9 Oct 2025

Location: Mall of Asia Complex, PH, 1300

Company: TSA Group

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.


We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Customer Care Centre is responsible for delivering outstanding consumer experiences that are effortless and delightful. A Customer Contact Centre Officer plays a key role as the first point of contact for Home Appliance Products
consumers and customers.

• Managing consumer and customer enquiries by telephone or electronically 
• Providing prompt responses and resolutions to customer enquiries ensuring an effortless and delightful experience 
• Handling and resolution of consumer and customer complaints from initial contact to finalisation
• Obtaining and evaluating all relevant information to handle enquiries and complaints
• Processing sales orders, forms, applications and requests

Qualifications

What you'll do:

• Customer Focused - You understand and empathise with people and can apply your people and problem solving skills 
to reassuring customers
• A team player - You nurture and develop the relationships that implement innovation
• Growth focused - You love to explore new ideas and drive continuous improvement, not only to do your best work 
but to develop your capabilities and acquire new skills
• Energetic - Your enthusiasm is infectious and inspires and engages your colleagues and collaborators to achieve, 
deliver, be accountable and own their work. You’ll also have the stamina essential to delivering results in both the short and long term
• A self-starter - You can work autonomously but will never be on your own, working proactively to identify the  opportunities and implement the plan
• Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the  customer
• Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals
• A problem-solver - You see challenge as opportunity
• Focused - You appreciate & understand process and (project) goals
• Flexible - You can manage changing priorities with ease

 

Essential: 

• Atleast 6 months customer service experience and basic Sales/Upselling experience

• Amenable on a shifting schedule 

Competencies used for Interviewing Assessment

Ability to provide accurate information and guidance.
Comprehensive understanding of the company's products or services.
Sharing information and best practices to improve overall team performance.
Flexibility to handle a variety of customer requests and situations.
Comfort with using customer service software and tools.
Working well with colleagues to ensure consistent service.
Ensuring that all customer information and interactions are accurately recorded.
Willingness to learn and implement new processes or tools.
Finding mutually beneficial solutions that satisfy the customer and the company.

Additional Information

Want to know more? Check out our social media pages:
 
Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/
 
 
TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.
 
 
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.

 

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

 

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.