Campaign Administrator

Step Into a Rewarding Career with TSA Group 
Looking to bring your people skills, drive, and experience into a meaningful customer service role? At TSA Group, we’re growing — and we want confident, customer-focused professionals to grow with us. Whether you’ve worked in sales, retail, customer service, or simply have the gift of the gab, this could be your next great opportunity. 

TSA Group is a proudly Australian-owned business partnering with some of the country’s most trusted brands. We help businesses connect with their customers — acquiring, retaining, and growing relationships through high-quality customer interactions. With a strong footprint in Australia and the Philippines, our mission is to deliver engaging experiences that people truly value. 

The Role
This is a high-impact analytical role responsible for building campaign reporting, translating BI outputs into clear, actionable insights, and driving measurable improvements across a KPI-driven environment.

Working closely with Operations and Tech/Dialler teams, you will play a key role in improving reporting integrity, operational efficiency, and performance outcomes through forecasting, stakeholder packs and strategic insights.

What you will do:
•    Reporting & Data Ownership: Build, maintain, and automate accurate daily, weekly, and monthly campaign reporting.
•    Performance Insights & Analysis: Analyse BI data to identify trends, explain outcomes, and recommend actionable improvements.
•    Continuous Improvement: Streamline reporting processes, close performance gaps, and implement operational efficiencies.
•    Dialler & Technical Coordination: Support and optimise dialler operations, troubleshoot issues, and coordinate campaign updates.
•    Stakeholder Packs & Forecasting: Create client-ready packs, align reporting to KPIs, and provide forecasting insights.
•    Stakeholder Engagement: Present insights and commentary clearly to leaders and stakeholders, ensuring follow-through on actions.

About You
•    Highly detail-oriented with strong data integrity standards
•    A confident communicator who can simplify complex data into clear narratives
•    Comfortable challenging assumptions and identifying risks early
•    A practical problem-solver who moves seamlessly between data, process, and technology
•    Organised and self-managed, capable of juggling multiple deadlines

Key Skills & Experience
•    Advanced Excel and Power BI (or equivalent) for reporting, dashboards, and data modelling
•    Strong analytical capability including trend, variance, and root cause analysis
•    Experience producing accurate performance reporting with actionable insights
•    Knowledge of contact centre or dialler operations, including campaign/list setup (highly regarded)
•    Ability to create executive-ready packs and support project coordination

This is a commercially focused role where your insights directly influence operational strategy and performance outcomes. If you enjoy working at the intersection of analytics, operations, and technology, and want your work to drive measurable impact, we want to hear from you. 

TSA Group welcomes applications from candidates of all backgrounds and life stages. We particularly encourage Indigenous Australians and mature job seekers to apply — your unique experiences and perspectives make our team stronger. 

Learn More About Us 
•    Website: TSA Group 
•    Instagram: @tsa_group_ 
•    LinkedIn: TSA Group Australia