Customer Claims Consultant

Join the TSA Family: Elevate Customer Experiences with Us! 

TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression. 

Who You'll Work With 

As a New Zealand Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving property & motor damage claims and account upkeep with the customers Insurance Provider. 

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you'll receive regular coaching from your leaders to ensure you're set up for success! 

What You'll Be Doing 

• Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.
• Dedicated Time Daily to work on assigned claim load: Dedicated Processing / Clerical time to work through assigned claims to deliver faster end to end claim progression for customers.
• Liaising with Suppliers and Repairers: Validate, assess, and repair property insurance claims.
• Recording Customer Interactions: Accurately document detailed customer interactions and process account information.
• Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
• Working Hybrid: Work onsite once a fortnight and enjoying a flexible hybrid work model.
• Multi-tasking Effectively: Manage your time without compromising service levels. 

Key Details 

• Rotating Roster: 6 am – 4:06 pm, Monday - Friday (7.6-hour shifts)
• Training: 4 weeks of full-time training completely remote after picking up your work from home setup
• Location: Must be located within Melbourne area to be eligible for this role
• Work-Life Balance: Enjoy a healthy work-life balance
• Home Office Requirements: Must have a stable internet connection and an appropriate home office setup 

What We're Looking For: 

• Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
• Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
• Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
• Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
• Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
• Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
• Home Office Ready: A stable internet connection and a suitable work-from-home setup.

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us. 

Want to know more? Check out our social media pages: 

• Website: https://tsagroup.com.au/ 

• Instagram: tsa_group_ 

• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/ 

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.