Customer Service Business Specialist

Join Our Team at TSA Group - Australia!

Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!

About the Role: 

As a Business Specialist, you will be working one of our logistical partners and your role will be to reconnect with long-term business partners and new customers alike! Making outbound calls, you will be speaking with our exisiting customer base t understand their logistical needs and providing tailored solutions to benefit their business. As well as that, you will also be calling our customer base to advise of updates and changes in their delieveies and services, doing check-ins and general communications that may affect their package with our couriers.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support them with their journey. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What you need to know:

• Comprehensive Training: Enjoy 7 Days of fully paid training where we teach you everything you need to be succesful in this role!
• Career Growth: Our Development Program will support your jounrey with TSA, providing oppourtunities to progress within the space!
• Brand Ambassador: Promote the business's products and services with pride!
• The TSA Way: Be part of a fun, supportive culture that rewards! Play Ping Pong during lunch, attend team events, and work with like - minded people, you are guaranteed to make great friends
• Monthly Commissions:  You perform, we pay! hit our monthly targets and enjoy a monthly bonus to take home!
• Set Roster: Avalibilty to work Monday - Friday between 8:45 AM - 5:21 PM

What We're Looking For:

• Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
• Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
• Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
• Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
• Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
• Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
• Home Office Ready: A stable internet connection and a suitable work-from-home setup.

Why You’ll Love Working with Us

• #TSAWays: 🎉 Join a unique culture that’s all about growth, recognition, and fun!
• Career Growth: 📈 Climb the ladder with opportunities for internal progression.
• Great Training: 🎓 Enjoy full training with ongoing coaching and development.
• Recognition: 🏆 We celebrate our people with vibrant and rewarding programs.
• Supportive Team: 🤗 Be part of a fun, friendly, and supportive team.
• Flexible Schedule: 🕒 Experience a healthy work environment with a flexible schedule.
• Awesome Perks: 🎁 Get loyalty perks and a Christmas gift that'll make your day!

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.