Customer Service Specialist

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Date: 26 Jun 2025

Location: Melbourne, VIC, AU, 3008

Company: TSA Group

Join Our Team at TSA Group - Australia! 

Do you live to create unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team! 
  
Across Australia, I-MED Radiology Network operates 250 clinics and performs over 6 million patient procedures each year, making them one of the largest providers of medical imaging in the world. With over 350 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics.     

Like I-MED, TSA Group is all about helping people to connect, by delivering a best-in-class customer experience.  

As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointments and ensure they have all the information they require as part of their medical journey.  

 

What you need to know:  

  • Answer inbound phone calls for general enquiries for pre/ post appointment details, as well as assiting with bookings for a range of different scans (X-rays, MRI, CT, etc) 

  • Start with a three-week training in office before moving to a hybrid working model 

  • Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8 AM – 8 PM, no weekends! 

  • Opportunity to earn a monthly incentive based on your performance! 

  • Based out of our office in Docklands 

 

What We're Looking For: 

  • Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect. 

  • Customer-Centric: Passionate about delivering outstanding service and making a positive impact. 

  • Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements. 

  • Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience. 

  • Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems. 

  • Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions. 

  • Home Office Ready: A stable internet connection and a suitable work-from-home setup. 

  

Why You’ll Love Working with Us 

  • #TSAWays: Join a unique culture that’s all about growth, recognition, and fun! 

  • Career Growth: Climb the ladder with opportunities for internal progression. 

  • Great Training: Enjoy full training with ongoing coaching and development. 

  • Recognition: We celebrate our people with vibrant and rewarding programs. 

  • Supportive Team: Be part of a fun, friendly, and supportive team. 

  • Flexible Schedule: Experience a healthy work environment with flexible schedules. 

  • Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day! 

  

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us. 

  

Want to know more? Check out our social media pages: 

  • Instagram: tsa_group_ 

  

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.