Customer Service Agent (Casual, Fixed-Term)

🌟 Join TSA Group Australia – Be Part of Something Big! 

Australia needs you! We’re looking for enthusiastic individuals to join a short-term role supporting a major government project focused on national survey enquiries. 

This is your chance to play a key role in one of Australia’s largest data collection initiatives, helping ensure every household is counted. 

About the Role 

As a Casual Customer Service Agent, you’ll be the first point of contact for the public, assisting with inbound calls and enquiries related to an important government survey. Your role will be vital in delivering accurate information and a positive customer experience. 

If you enjoy working in fast-paced environments and using your communication and problem-solving skills to help others, this opportunity is for you. 

Contract Duration: Mid-July to mid-October 2026 

Key Responsibilities 

• Handle inbound calls on behalf of an Australian Government project  

• Assist customers with survey-related enquiries  

• Provide clear, accurate, and helpful information  

• Deliver a positive and professional customer experience in every interaction  

What to Expect 

• Paid Training: Learn everything you need in a supportive environment  

• Customer Support Tools: Use self-service systems to resolve enquiries efficiently  

• Meaningful Interactions: Build genuine connections with customers  

• Service Excellence: Ensure every customer feels heard and supported  

Key Details

• Start Dates: Mid-July to early August 2026 

• Pay: $34.79 + Superannuation + Penalty Rates on weekend shifts

• Location: 31 Troode St, West Perth -100% office-based  

• Roster: Tell us your availability — we provide offer working hours within the operating hours listed below: 

    - Monday to Friday: 2:30 PM – 10:00 PM 

    - Saturday to Sunday: 8:00 AM – 5:00 PM 

What Makes You Perfect for This Role

• Must be based in Perth.

• Must be an Australian Citizen

• This requires you to a minimum of 18 years old to apply

• Ability to work full-time in office at our office location in Troode Street

• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.

• Strong computer literacy and multi-tasking abilities.

• Self-motivation and a desire to push yourself to new heights.

• Openness to learning new skills, implementing them, and celebrating your successes.

• Resilience and the ability to perform at your best.

• A solution-oriented mindset, always ready to solve problems.

Why Join TSA Group? 

• 🎉 #TSAWays Culture: A workplace focused on growth, recognition, and fun  

• 📈 Career Opportunities: Internal progression pathways  

• 🎓 Training & Development: Ongoing coaching and support  

• 🏆 Recognition Programs: Your efforts are celebrated  

• 🤝 Supportive Team: Friendly and collaborative environment  

• 🕒 Flexible Scheduling: Work-life balance matters  

• 🎁 Perks & Rewards: Loyalty benefits and seasonal surprises  

TSA Group is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Indigenous Australians and value the unique perspectives they bring. 

If you’re an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au. 

Apply Now !

We welcome applications from all qualified candidates. Please note, this role is open to Australian citizens aged 18 and over.