Customer Service Representative

Want a job where the work you do genuinely helps people?

Join TSA Group and become part of our Services Australia team, helping Australians navigate essential services and get the support they need.

Whether you're an experienced customer service professional, coming from retail or hospitality, or simply someone who loves helping people and learning new technology, we'll give you the training, support and development you need to succeed.

Why you'll love this opportunity

• Fully paid training – we'll give you the skills and confidence to get started
• Career progression – build a career with opportunities to move into senior and leadership roles
• Ongoing coaching & development – you're never expected to figure it out alone
• Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
• Retention bonuses – be rewarded for your commitment
• Health insurance discounts and a range of other employee benefits
• Supportive team culture – work with people and leaders who genuinely want you to succeed
• Stable, full-time employment with a well-established Australian company

Make a difference every day

As part of our Services Australia Tier 1 Digital Support team, you'll help customers access information, navigate digital and self-service channels, and find the support they need.

Every interaction is an opportunity to make someone's day a little easier.

You don't need to know everything on day one. We'll train you.

What we are looking for is someone who can listen, communicate clearly, stay calm under pressure and genuinely wants to help.

What you'll be doing

Your day will involve:

• Handling inbound calls and customer interactions
• Helping customers with their enquiries and finding the right solutions
• Supporting customers to navigate digital and self-service channels
• Using multiple computer systems to access information and accurately record customer interactions
• Building rapport and creating positive customer experiences
• Explaining information clearly and confidently
• Managing challenging conversations with empathy and professionalism
• Working as part of a supportive team to achieve customer service and performance goals

You don't need to have contact centre experience

You could be a great fit if you've worked in:

• Customer service
• Retail
• Hospitality
• Administration
• Call centres
• Sales
• Banking or financial services
• Government services
• Any role where you've regularly helped and communicated with customers

Most importantly, you'll be someone who enjoys helping others and isn't afraid to learn something new.

What we're looking for

We're looking for people who are:

• Naturally customer-focused and genuinely enjoy helping others
• Confident communicators who can listen and explain information clearly
• Comfortable using computers and learning new technology
• Able to multitask across different systems
• Resilient and comfortable working in a fast-paced environment
• Solution-focused and willing to take ownership of customer enquiries
• Motivated to learn, develop and challenge themselves
• Reliable, professional and committed to delivering great customer experiences

Important requirements

To be considered for this opportunity, you must:

• Be based in Perth
• Be an Australian Citizen
• Be 18 years or older
• Be available to work full-time
• Be able to work on-site at our Perth office on Troode Street

Where could this take you?

Starting in customer service doesn't have to be the end of your career journey.

At TSA, we invest in our people and provide opportunities to develop new skills and progress internally.

As you grow your skills and experience, opportunities can include progression into senior customer service, quality, training, workforce, leadership and other specialist roles.

We want this to be more than just a job.

It's an opportunity to build skills, build confidence and build your career.

Be part of #TSAWays

We're proud of our culture and the people who make TSA what it is.

We're committed to creating a workplace where people feel supported, recognised, included and encouraged to grow.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and recognise the unique skills, perspectives and experiences Indigenous applicants bring to our organisation.

If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au.

Ready to make a difference?

If you're looking for a role where you can help people, learn new skills, be part of a great team and build a genuine career, we'd love to hear from you.

Apply now and take the first step towards your next opportunity with TSA Group.

TSA Group will never ask candidates for financial details during our recruitment process. Legitimate recruitment communication will come from official TSA Group email addresses. #SAU