Customer Solutions Consultant – Telstra Business

$55,290 + super + uncapped commission | $65K+ OTE | Monday–Friday | Hybrid after training

Looking for a role where you can earn more, build real sales skills and still have your weekends?

TSA Group is hiring Customer Solutions Consultants to represent Telstra Business, helping Australian small-business owners find the right technology and communication solutions for their business. You'll be speaking with customers, understanding what they need and recommending products and services that genuinely add value — all while building your sales and customer service skills in a supportive environment.

And here's what you can expect:

• $55,290 base salary + super
• Uncapped commission paid fortnightly
• Realistic first-year OTE of $65,000+
• Top performers earning around $80,000
• Monday–Friday — no weekends
• Work within our 5:00 am–6:00 pm operating window
• Work from home up to 2 days per week after successful training
• Paid training and ongoing coaching
• Clear opportunities to progress your career

What you'll actually be doing

You'll take inbound calls from Australian small-business customers representing Telstra Business.

Your job is to:

• Listen to customers and understand their business needs
• Provide helpful, personalised solutions
• Recommend relevant Telstra products and services
• Build rapport and create a great customer experience
• Handle questions and concerns confidently
• Identify sales opportunities and turn them into results
• Use multiple systems while speaking with customers
• Work towards individual and team performance targets

You don't need to know everything about telecommunications before you start. We'll teach you the products, systems and sales skills you need to succeed.

What matters most is your attitude, communication skills and willingness to learn.

Why you'll enjoy working here

• Earn more as you perform: You'll receive a $55,290 base salary + super, with uncapped commission paid every fortnight. A realistic first-year OTE is $65,000+, with our top performers earning around $80,000. The better you perform, the more you can earn.
• Keep your weekends: This is a Monday–Friday role, operating within our 5:00 am–6:00 pm window. You'll have the opportunity to build a career without giving up your weekends.
• Hybrid working: Once you've successfully completed your training and are performing confidently in the role, you'll have the opportunity to work from home 2 days per week.
• We'll help you succeed: You don't need years of sales experience. You'll receive structured training, ongoing coaching and regular feedback to help you develop your confidence, product knowledge and sales ability.
• Build a career, not just a job: TSA Group provides opportunities to develop your skills and progress into new roles across the business. Whether you want to become a high-performing sales consultant, move into leadership or explore other career paths, we'll support your development.

Who we're looking for

You could be a great fit if you:

• Enjoy talking to people and building relationships
• Are confident communicating over the phone
• Can listen and understand what a customer actually needs
• Enjoy achieving goals and being rewarded for your performance
• Are comfortable having sales conversations
• Can confidently use computers and learn new systems
• Take feedback on board and actively work to improve
• Stay positive and resilient when things don't go to plan
• Have availability to work Monday–Friday within our operating hours of 5:00 am–6:00 pm

Previous contact centre or sales experience is valuable, but attitude and potential matter just as much.

Why TSA Group?

TSA Group is an Australian customer experience and sales organisation trusted by some of Australia's leading brands.

In this role, you'll represent Telstra Business and have the opportunity to make a genuine difference to small businesses across Australia.

You'll join a team that values development, celebrates success and supports people to reach their potential.

Ready to take the next step?

If you're motivated by people, performance and earning potential, we'd love to hear from you.

Apply now and start your next career move with TSA Group.

Want to see what life is like at TSA Group? Connect with us:

• Website: tsagroup.com.au
• Instagram: @tsa_group_
• LinkedIn: TSA Group – Australia

Important recruitment information

Please stay alert to potential job scams. TSA Group will never ask you for financial information during the recruitment process. Official recruitment communication will come from an @tsagroup.com.au email address.

If you see anything suspicious, please report it to tsatalent@tsagroup.com.au.