Inbound Customer Support Specialist

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Date: 23 Dec 2025

Location: Perth, WA, AU, 6005

Company: TSA Group

TSA Group is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centres in Australia and the Philippines. 

We're a purpose-driven business with a clear mission: to revolutionise the way people connect and communicate with brands, creating experiences that people love. 

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.  

As a Inbound Customer Support Specialist, you will receive incoming calls from customers calling through with faults enquiries with new and existing Telstra products and services. You will ask open questions to identify the customer’s enquiry, build rapport, and use problem solving skills to resolve the enquiry. You also will utilise resources, troubleshooting guides and systems to support in resolving the customer’s phone or internet fault.   

 

What you need to know:  

  • Base Salary of $53,000 + Super + Monthly Incentive Structure and Penalty Rates. 

  • Rotating Roster Monday Friday 4am-5pm, no weekends! 

  • WFH Flexibility: First day of training will be conducted on-site. Thereafter you will operate on a work-from-home model. On-site requirements will be circumstantial.  

  • Must have fixed internet/NBN connection to eligible for the role 

  

What you'll do: 

  • Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution 

  • Provide expert advice and troubleshoot technology faults that customers might be facing 

  • Provide empathy and understanding to your customers through effective communication skills 

  • Take ownership, have confidence in your ability to de-escalate any customer grievances  

  • Be available when our customers need us, flex to the hours that are required  

  

What makes you perfect for this role:  

  • Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat! 

  • Open to learning new skills, implementing them and celebrating your wins  

  • Exhibit resilience, and techniques to allow you to perform at your best  

  • Strong multi-tasking skills, ability to easily navigate computer systems 

  • You have a solution-based mind-set, always ready to solve a problem  

  • Have a fixed internet connection and suitable work from home set-up 

  • Available for the hours within your roster. Hours of operation are 4am-5pm Monday-Friday (Penalty rates apply)   

 

Why You'll Love Working with Us 

  • #TSAWays: Join a unique culture that's all about growth, recognition, and fun! 

  • Career Growth: Climb the ladder with opportunities for internal progression. 

  • Great Training: Enjoy full training with ongoing coaching and development. 

  • Recognition: We celebrate our people with vibrant and rewarding programs. 

  • Supportive Team: Be part of a fun, friendly, and supportive team. 

  • Flexible Schedule: Experience a healthy work environment with a flexible schedule. 

 

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation. 

 

If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance. 

 

Join Us! 

Check out the links below or just press that apply button and we'll show you everything! 

 

  • Website: TSA Group 

  • Instagram: tsa_group_ 

  • LinkedIn: TSA Group Australia 

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au.