Strategy & Solutions Manager

TSA is a 4,000-person Australian-owned customer experience company. We partner with leading brands across telecommunications, insurance, government, and healthcare. We're mid-transformation: evolving from traditional contact centre operations into a strategic CX partner offering advisory, AI, and technology-enabled solutions. This role exists to help build that future. 

Are you a strategic thinker who loves solving complex problems, shaping ideas, and influencing senior leaders? Do you enjoy the intellectual challenge of consulting without the burden of travel or superficial engagements?

TSA Group is looking for a Strategy & Solutions Manager to join our high-impact internal Strategy and Solutions team. In this role, you’ll work directly with internal stakeholders, client partners and operational leaders to drive strategic growth, win new business and bring innovative customer experience solutions to life.

What you’ll be doing

• Coordinate responses to RFPs and tenders, synthesizing SME input into compelling proposals
• Develop pricing frameworks and commercial models with the Commercial team
• Support delivery of TSA’s quarterly strategic initiatives
• Build business cases, perform analysis and provide insights to influence executive decision-making
• Coordinate cross-functional teams and keep projects moving

• Provide strategic advisory support to operational leaders on client accounts
• Develop go-to-market strategies for emerging service offerings (AI, advisory services)
• Create client-facing materials, presentations, and thought leadership content

What you’ll bring

• 3+ years in management consulting, strategy or internal consulting
• Strong problem-solving, analytical thinking and business case capability
• Exceptional writing skills - this role requires someone who loves written deliverables
• Ability to manage multiple projects and stakeholders at once
• High EQ and ability to build credibility with senior stakeholders
• Comfort working in ambiguity and fast-changing environments
• Bonus points for experience in CX, BPO, commercial modelling or digital/AI transformation

Why join TSA Group?

• Consulting work without the consulting lifestyle, your work becomes reality, not a slide deck
• High autonomy & visibility to partner directly with executives and shape real business decisions
• Variety of work across bids, strategy, commercial modelling, new services, client advisory
• Perfect opportunity for a consultant wanting accelerated career development inside a successful business

Ready to have real impact?

If you thrive in strategic problem-solving, love crafting compelling narratives and want a role where your work directly shapes client outcomes and organizational growth, we’d love to hear from you.

Apply now and help build the future of customer experience at TSA Group.