Customer Service Consultant - Premium Automotive Support

Are you passionate about delivering exceptional customer experiences and resolving complex cases with care, professionalism, and efficiency? Do you thrive in a fast-paced environment where your communication, problem-solving, and empathy make a real difference? If so, we want to hear from you. 

About the Role 

As a VGA (Volkswagen Group Australia) Customer Service Consultant, you'll be a vital member of our specialist team, managing complex customer cases with a focus on fast, fair, and empathetic resolution. You’ll work with customers, dealerships, and internal teams to find fair, practical solutions and ensure every interaction reflects the quality expected of a premium automotive brand. 

You'll become an expert in VGA’s processes and regulatory requirements, acting as a trusted advisor and brand ambassador throughout the customer journey. This role is best suited to someone resilient, proactive, tech-savvy, and driven by a genuine desire to help others. 

What You’ll Be Doing 

• Manage customer enquiries and cases from start to finish
• Listen, understand, and provide clear, empathetic support
• Work with dealerships and internal teams to resolve issues
• Keep accurate records of all details
• Stay up to date with products, processes, and updates
• Spot trends and suggest improvements

What You’ll Bring 

• Strong communication skills (written and verbal)
• Calm and professional under pressure
• A natural problem-solver who takes initiative
• Comfortable using multiple systems
• Organised, detail-focused, and reliable
• A team player who’s keen to learn and grow

Why Join TSA Group?

• Receive training and ongoing development
• Work from home 2 days per week after onboarding
• Parking is available for on-site days
• Work with a leading Australian customer experience company
• Exposure working directly with our client, VGA
• Be part of a supportive, high-performing, and inclusive team

TSA Group is an equal opportunity employer and embraces diversity in the workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and the LGBTQIA+ community. 

If you're looking for a long-term career with a company that invests in you, click Apply Now and let’s start the conversation. 

Learn More About Us 

• Website: TSA Group
• Instagram: @tsa_group_
• LinkedIn: TSA Group Australia 

Recruitment Note: 

We’ll never ask for financial details or payments at any stage. All communication will come from official TSA email addresses ending in @tsagroup.com.au.